Refund policy
Last updated: August 25, 2026
We want you to feel confident about every purchase you make at Glitchsanctum. If your order does not meet your expectations, our return process is designed to be simple and straightforward.
30-Day Returns
You have 30 days from the date you receive your order to request a return.
Items must be unused, in original condition, and returned with original packaging.
Restocking fee: $0. We do not charge restocking fees.
Return Policy Overview
- Return window: 30 days from delivery.
- Condition: Unused, original condition, original packaging.
- Support: Our team will assist you through the return process.
- Restocking fee: No fee charged.
Return Shipping Costs
Defective or incorrect products: No cost to the client.
Customer remorse (change of mind): The client is responsible for return shipping costs.
How to Return an Item
Step 1: Contact us by email at info@glitchsanctum.com to request a return authorization.
Step 2: Securely pack the item in its original packaging with all accessories.
Step 3: All returns must be shipped to our warehouse address at: 510 E. Boynton Beach Blvd., Boynton Beach, FL 33435.
Refund Process
Inspection: Returned items are inspected upon arrival.
Refund timing: Approved refunds are processed within up to 7 business days, depending on the payment method.
Exchanges
If you wish to exchange an item for a different size, color, or product, contact our support team and we'll guide you through the process.
Contact Information
Store name: Glitchsanctum
Company name: VNM CAPITAL, LLC
Company number: L20000039102
Company Address: 510 E. Boynton Beach Blvd., Boynton Beach, FL 33435
Email: info@glitchsanctum.com
Phone number: +1 386 2893013
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9am – 6pm (GMT-5)
Saturday and Sunday: Closed